Reporting the Incident: The first step in making a claim under Zero Depreciation Cover is to report the incident to the insurance company as soon as possible. Policyholders should provide detailed information about the circumstances of the damage, as well as any supporting documentation, such as police reports or repair estimates.
Assessment of Damage: Once the claim has been reported, the insurance company will send an assessor to inspect the car and determine the extent of the damage. The assessor will take into account the policyholder’s description of the incident and any supporting documentation.
Approval or Denial of Claim: Based on the assessment of the damage, the insurance company will approve or deny the claim. If the claim is approved, the policyholder will receive a payout for the full cost of the repairs or replacement of the car, without taking into account depreciation. If the claim is denied, the policyholder will receive a letter explaining the reasons for the denial.
Repairs or Replacement: If the claim is approved, the policyholder can proceed with the repairs or replacement of the car. The insurance company may have specific requirements for the repair or replacement process, such as using a specific mechanic or parts supplier.
Final Payment: Once the repairs or replacement have been completed, the policyholder will submit a final invoice to the insurance company for payment. The insurance company will review the invoice and make a final payment to the policyholder, which should cover the full cost of the repairs or replacement of the car, without taking into account depreciation.